Customer Support and Complaints Handling
At Krishna Jewellers, we are committed to providing exceptional customer service. If you have any questions, concerns, or complaints, our dedicated customer support team is here to assist you.
Customer Support Procedures:
  1. Contact Us: You can reach our customer support team via phone at (09) 2788230, email at info@krishnajewellers.nz, or by visiting our store at 150 Great South Road, Papatoetoe.
  2. Response Time: We aim to respond to all customer inquiries within 24 hours during business days.
Complaints Handling:
  1. Initial Complaint: If you have a complaint, please contact our customer support team with details of your issue.
  2. Review and Investigation: Our team will review your complaint and may request additional information or documentation to thoroughly investigate the matter.
  3. Resolution: We strive to resolve complaints promptly. If your complaint involves a product defect, we will address it according to our refund and warranty policies.
  4. Follow-Up: After resolving your complaint, we may follow up to ensure your satisfaction with the resolution.
Escalation: If you are not satisfied with the initial resolution, you can request to escalate the matter to a manager for further review.
Contact Information: